Terms and Conditions
BY ACCESSING, BROWSING, AND/OR USING OUR SITE AND/OR SERVICES ON THE WEBSITE AND/OR BY MAKING A CONFIRMED RESERVATION ON OUR SITE, YOU ARE DEEMED TO ACCEPT THESE TERMS AND AGREE TO BE BOUND BY THESE TERMS AND BY ALL TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE, WHILST USING OUR SITE, SERVICES AND DURING YOUR STAY.
We may make changes to these Terms and Conditions from time to time in our sole discretion. Each time changes are made to these Terms, a revised set of Terms will be posted on the reservations page for One&Only Ocean Club. Please check them regularly to take notice of any changes. Your continued use of our Site following the posting of changes constitutes your acceptance of any such changes.
Please note that the currency conversions shown on the Site are for comparison purposes only. Hotel bookings will be made in the local currency originally displayed for the relevant hotel and the actual currency conversion rate will vary from time to time. The currency rates used are compiled from a variety of public sources and are only updated on a daily basis. Any reliance upon the currency rates provided is at your own risk and One&Only Ocean Club accepts no responsibility for any adverse consequences.BOOKING OPTIONS
If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be canceled by the hotel. Note: To check-in at the One&Only Ocean Club, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be traveling with a party where one guest is 18 or older and is the credit card holder for all reservations.PAYMENT POLICY
One&Only Ocean Club requires a two night deposit per room at time of booking . Villa reservations require a two night deposit at time of booking and full payment, 60 days prior to arrival. Holiday periods and specialty packages require full payment prior to travel.Spring Break travel (March 10-19) requires full payment by February 1, 2016
Easter Holiday travel (March 20 - March 31) requires full payment by February 1, 2016.
Thanksgiving Holiday travel (November 22-26) requires full payment by October 1, 2016
Festive Holiday travel ( December 18, 2016 – January 2, 2017) requires full payment by August 1, 2016
One&Only Ocean Club reserves the right to cancel a trip at any time prior to scheduled departure.
In the event your trip is canceled by One&Only Ocean Club, a full refund will be issued. If your deposit is made by credit card, your final payment will be charged on the date noted in your booking. For complete policies consult your One&Only Ocean Club Travel Specialist directly at 1-800-321-3000.ADDITIONAL CHARGES
If you purchase a One&Only Ocean Club room stay, the following charges are not included in your quoted price and will be assessed upon check out at the property: (i) a 17.5% charge, that includes 7.5% VAT, a 4% Paradise Island Tourism and Development Association levy, a 6% Nassau/Paradise Island Promotion Board levy; a mandatory gratuity for guests 12 years and older of $6 per person, per day for standard rooms and $11 per person, per day, on suites and cottages. For travel after April 1, 2015, the tax will increase to 18.25%. These additional charges are not included in your nightly rate. These additional charges are not included in any prepaid reservations or deposits, and you will be assessed these charges upon check-out at the property. One&Only Ocean Club room rates are based on single/double occupancy. Children 11 years and younger stay complimentary with two paying adults, guests 12 years and older are subject to a charge of $100, per night, and will be accommodated on a rollaway bed.CANCELLATIONS/NO SHOWS
Cancellation of a confirmed room or suite reservation 14 days or less, prior to arrival, is subject to a two-night penalty. Villa reservations cancelled 60 days or less, prior to arrival, are fully non-refundable.
Festive Holiday Travel for all guest accommodations (including villas) is non-refundable after August 1, 2015, for travel December 18, 2015 – January 2, 2016. Cancellation during this period may be penalized 100%.Holiday travel will be penalized 100% as specified below:
Spring Break travel (March 10 – 19) requires full payment by February 1, 2016. After February 1, 2016 is non-refundable.
Easter Holiday travel (March 20 – March 31) requires full payment by February 1, 2016. After February 1, 2016 is non-refundable.
Thanksgiving Holiday travel (November 22 – 26) requires full payment by October 1, 2016. After October 1, 2016 is non-refundable.
Festive Holiday travel ( December 18, 2016 – January 2, 2017) requires full payment by August 1, 2016. After August 1, 2016 is non-refundable.
No-shows will be penalized the entire length of stay. Should you fail to travel and use the accommodations and services in your travel package, all fees & charges imposed by One&Only Ocean Club, resort or other suppliers will still apply. All members of the travel party must present a valid passport when traveling to and from the United States and The Bahamas. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding. All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly. For complete cancellation policies, please contact a One&Only Ocean Club Travel specialist directly at 1-800-321-3000.
Advance and Midweek Advance Purchase bookings are paid in full at the time of booking and are non-refundable if canceled or revised.
In case of shortened length of stay, the cancellation policy will apply for the cancelled nights.PROOF OF CITIZENSHIP
As you will be traveling to another country, you must present proof of citizenship. All guests’ full, legal names and children's ages are required at time of booking Possession of proper documentation is the responsibility of the passenger. Each U.S. citizen needs to present a valid passport. To enter The Bahamas, citizens from countries other than the U.S. and Canada are required to present a valid passport which must be current up to your travel period and some countries are also required to have a Bahamas visa. Consult your local embassy. If you are departing The Bahamas for a country that has the passport validity requirement of six (6) months beyond the dates of travel, then that requirement will be enforced. The passenger's failure to provide such documentation may result in automatic flight cancellation without right to a refund. To learn more about exclusive expedited passport services, including passport renewals and new passport applications for guests of One&Only Ocean Club visit www.americanpassport.com/bahamas
.Latin American Citizens (www.bahamas.com/entry-requirements
VACCINATION REQUIREMENTS: Most visitors to The Bahamas do not need special vaccinations before entering the country. However, travelers over age one must provide a YELLOW FEVER VACCINATION CERTIFICATE, if arriving after leaving or transiting Argentina, Bolivia, Brazil, Colombia, Ecuador, French Guiana, Panama, Paraguay, Peru, and Venezuela. They must be vaccinated 10 days before entering The Bahamas. Effective January 2014, The Bahamas no longer requires proof of Yellow Fever vaccination as a prerequisite when traveling from Guyana and Suriname. The Yellow Fever Vaccination is NOT a requirement for Cruise Ship passengers. However, passengers on Cruise & Stay Packages (hotel accommodations included) in The Bahamas are required to have the vaccination.
More information regarding Vaccination Requirements can be found on the following sites: www.cdc.gov/travel or the World Health Organization. CHECK-IN TIMES
At the airport: To avoid the risk of forfeiture of your seats, you must check in at least two hours prior to flight time. At the resort: One&Only Ocean Club check-in time is 3:00 p.m. If your flight arrives prior to that time, you may want to pack a carry-on bag with your bathing suit and a change of clothes. Changing facilities are provided for guests so you can enjoy the swimming pools and beach shortly after your arrival.AIRPORT TRANSFERS
If airport transfers are included in your package, a representative of the transfer company noted on your travel plan confirmation will be located outside the baggage claim area. Please plan to depart the resort three hours prior to your scheduled flight's departure time to allow for check in and clearing of United States Customs and Immigration at Nassau International Airport. This is the only security and border crossing check point required. Upon arrival into the US, you will be able to proceed directly to your next destination.ONE&ONLY OCEAN CLUB REGISTRATION
During guest registration at One&Only Ocean Club, Paradise Island you will be asked to sign a form agreeing to the following terms related to any claims you may have as a result of your stay at the resort: “ I agree that any claim I may have against Kerzner International Holdings Limited, Kerzner International Limited and OC Resort Holdings Ltd., along with their parent, related and affiliated companies at every tier, and the officers, directors, employees, agents, representatives, successors and assigns of each of the foregoing entities resulting from any events occurring in The Bahamas shall be governed by and construed in accordance with the laws of the Commonwealth of The Bahamas, and further, irrevocably agree to the Supreme Court of The Bahamas as the exclusive venue for any such proceedings whatsoever. The foregoing shall apply to all persons accompanying me, and I represent that I have the authority to sign this document on their behalf.DINING RESERVATIONS
Dining Reservations are a complimentary service to all guests of One&Only Ocean Club. Dining Reservations can be MADE 45 DAYS OR LESS PRIOR TO ARRIVAL. To secure your Dining reservation(s) a valid credit card will be required. Note: A fee or $50 per person, per Dining Reservation may be applied to the card below, or added to your hotel charges for any reservation(s) canceled after 2:00pm on the day of the reservation, and for all no shows. For any questions please contact a One&Only Ocean Club Travel Specialist directly at 1-800-321-3000. For more information please visit our Cuisine section of our website.GOLF TEE TIME RESERVATIONS
Golf Tee Time Reservations are a complimentary service to all guests of One&Only Ocean Club. Golf reservations CAN BE MADE 60 DAYS OR LESS PRIOR TO YOUR ARRIVAL DATE. To secure your Golf Reservation(s) a valid credit card will be required. NOTE: You may be charged up to the full rate of the Greens Fees for any reservation(s) canceled within less than 72 of your scheduled start time or for all no shows. Any fees assessed will be applied to the credit card or added to your hotel charges. For any questions please contact a One&Only Ocean Club Travel Specialist directly at 1-800-321-3000. For more information visit the Golf section of our website.ON-ISLAND ASSISTANCE
If you need assistance during your stay, stop by the One&Only Ocean Club Concierge Desk located in the lobby or press the concierge button from your room phone.OWNERSHIP OF OUR WEBSITE AND PROTECTION OF OUR INTELLECTUAL PROPERTY RIGHTS
The contents of our Site are intended for the personal use of users of this Site. This Site is owned and operated by Kerzner International Resorts, Inc. (the "Company"). All right, title, and interest to the content displayed on our Site, including but not limited to the Site's look and feel, data, information, text, graphics, images, sound or video materials, photographs, designs, trademarks, service marks, trade names, URLs, and content provided by third parties, are the property of the Company, or third parties, and are protected by copyright, trademark, patent or other proprietary rights and laws. Except as expressly authorized by us, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, perform, display, license, reverse engineer, or create derivative works based on the Site or any content (including without limitation any software) available through the Site.
Except as expressly provided in this Terms and Conditions, nothing contained herein or on this Site shall be construed as conferring any other license or right, expressly, by implication, by estoppel or otherwise, with respect to any of our content or under any third party's content. Any rights not expressly granted herein are reserved.YOU AGREE NOT TO USE OUR SITE TO
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Post any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation except in areas that are expressly designated by us for such purpose; Use any robot, scraper, spider, other automatic device, or manual process to monitor or copy any information or content contained in the Site without our prior express written permission and systematic retrieval of data or other content from the Sites to create or compile, directly or indirectly, a collection, compilation, database or directory without our prior written permission; Take any action that imposes an unreasonable or disproportionately large load on the Site infrastructure; Disseminate or transmit any content that infringes or violates any party's copyright, trademark, trade secret, patent or other proprietary right; Disseminate or transmit any worms, viruses or other harmful, disruptive or destructive files, code or programs; Violate any law (whether local, state, national, or international), whether or not intentionally; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any posting; Collect or store personal data about other users, including collecting usernames, e-mail addresses, or other personally information of members; Engage in any activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission, except as permitted by applicable law.
If we believe that anyone has violated this provision or any other provision of these Terms and Conditions or otherwise violated the law, we retain the right to investigate, disclose such activities and/or possible violations to the appropriate authorities and/ or pursue legal action against such person.LINKS TO OTHER WEBSITES
Our Site may include links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Finally, you acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which we have no control and which will govern your rights and obligations with respect to the use of those websitesYOUR CONTACT WITH ADVERTISERS OR THIRD PARTY VENDORS
Your dealings with advertisers and third party vendors found on or through our services, including your participation in promotions, the purchase of goods, services, and any terms, conditions, warranties or representations associated with such activities, are solely between you and the third party. We do not make any representations or warranties with respect to any goods or services or website that may be obtained from such third parties, and you agree that we will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake in connection with the use of or reliance on any content, goods, services, information or other materials available, or through such third parties, on our Site.
One&Only Ocean Club and/or its suppliers, in making arrangements for the transportation, accommodations and other services referred to herein, acts only as an agent for the owners and operators of such transportation, accommodations and services or facilities, and its responsibility are limited to that of an agent. The airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. The passage contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airlines and the purchaser of their tours and/or passenger. One&Only Ocean Club Packages and products are provided by One&Only Ocean Club and its tour operator do not assume responsibility for errors or omissions within the content of this Site.COMPLIANCE WITH LAWS
You agree to comply with all applicable laws regarding your use of our Site.MODIFICATION TO OUR SERVICES
We reserve the right at any time and from time to time to modify, suspend, discontinue, or terminate our services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, discontinuation, or termination of our services.
INFORMATION DISCLAIMER AND DISCLAIMER OF WARRANTIES:
BY USING OUR SITE AND/OR SERVICES YOU UNDERSTAND AND AGREE THAT:
YOUR USE OF THE OUR SITE AND/OR SERVICES IS AT YOUR SOLE RISK. OUR SITE AND/OR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATION OR WARRANTY THAT OUR SITE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OUR SITE AND/OR SERVICES WILL BE UNINTERRUPTED, SECURE, CURRENT OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE AND/OR SERVICE WILL BE ACCURATE, TIMELY, USEFUL OR RELIABLE, OR THAT THE QUALITY OF ANY POSTINGS, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH OUR SITE AND/OR SERVICES WILL MEET YOUR NEEDS.
WE MAKE NO REPRESENTATION OR WARRANTY THAT THE SITE, THE SERVICES, OR ANY CONTENT CONTAINED THEREIN IS APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS. IF YOU USE THE SITE AND/OR SERVICES FROM OUTSIDE THE UNITED STATES OF AMERICA, YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS.LIMITATION OF LIABILITY
YOU UNDERSTAND AND AGREE THAT WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM: (1) THE USE OF, OR THE INABILITY TO USE, OUR SITE AND/OR SERVICES, (2) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES AND GOODS, (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, (4) THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SITE, (5) RELIANCE ON CONTENT OR POSTINGS ON OUR SITE, OR (6) ANY OTHER MATTER RELATING TO OUR SITE OR OUR SERVICES. THESE LIMITATIONS WILL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
EXCEPT AS REQUIRED BY THE INDEMNITY PROVISIONS HEREIN, IN NO EVENT WILL OUR DIRECT LIABILITY HEREUNDER EXCEED THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU TO ACCESS THE SITE AND/OR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.INDEMNIFICATION
You agree to indemnify and hold us and our subsidiaries, and affiliates, and their officers, members, directors, employees and agents harmless from and against any and all liability, losses, claims, demands, disputes, damages or costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation, resulting from or in any way connected with (a) your use of or reliance on our services, (b) your connection to our Site, (c) your violation of this these Terms and Conditions or (d) your violation of any rights of another party.LIMITATION OF ACTIONS BROUGHT AGAINST US
You agree that any claim or cause of action arising out of your use of our Site or these Terms and Conditions must be filed within one year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms and Conditions or related right shall not constitute a waiver of that right or provision.